Privacy Policy

Effective Date: 21 June 2024

1. Introduction

At THE VASCULAR AND ENDOVASCULAR CLINIC PEH PTE. LTD. (“VEC Specialists”, “we”, “our”, or “us”), we value your privacy and are committed to protecting your personal data in accordance with the Singapore Personal Data Protection Act 2012 (“PDPA”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our clinic and our website, https://www.vecspecialists.com.sg/ (“Website”).

2. What Information We Collect

We may collect personal data from you when you:

• Make an enquiry through our website or contact form

• Call or email us

• Schedule an appointment or visit our clinic

• Submit forms or provide feedback

Examples of personal data we collect include:

• Name, NRIC/FIN or identification number

• Contact details (e.g. email, phone number, address)

• Medical history and records

• Insurance details

• Payment information

3. Purpose of Data Collection

We collect, use, and/or disclose your personal data for the following purposes:

• To manage and respond to your enquiries or appointments

• To provide medical diagnosis, treatment, and follow-up care

• To process billing, payments, and insurance claims

• To communicate with you regarding your care or our services

• To comply with legal, regulatory, or audit obligations

• To improve our clinical and administrative operations

4. Disclosure of Your Information

We may disclose your personal data:

• To healthcare professionals or staff involved in your care

• To insurance providers or third-party payers for claims processing

• To external service providers (e.g. IT or administrative support), strictly for service delivery purposes

• When required by law or regulatory authorities

5. Consent

By providing your personal data to us (whether through our website, email, or in-person), you consent to the collection, use, and disclosure of your data as described in this policy. You may withdraw your consent at any time by contacting us (see Section 8), but please note that this may affect our ability to provide services to you.

6. Protection of Personal Data

We take reasonable administrative, physical, and technical measures to protect your personal data from unauthorised access, collection, use, disclosure, or loss.

7. Retention of Data

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law or medical guidelines.

8. Access and Correction

If you wish to access or correct your personal data, or if you have any concerns about your privacy, you may contact us at:

Email: in**@****************om.sg

Subject: Attention – Data Protection Officer

We will respond in accordance with the requirements of the PDPA.

9. Website and Cookies

Our website may collect anonymised information (e.g. IP address, browser type, pages visited) to monitor site performance. Cookies may be used to enhance user experience. You can disable cookies via your browser settings.

10. Updates to this Policy

We may revise this Privacy Policy from time to time to ensure consistency with legal and operational requirements. The updated version will be posted on our Website with the effective date.